SHIPPING & DELIVERY POLICY

Effective date: 26 September 2026

This Shipping & Delivery Policy applies to physical products purchased through the Motorsport Dreams online store.

It should be read together with our General Terms and the information provided on the relevant product page and at checkout.

1. Delivery Information

We ship physical merchandise to the destinations shown as available at checkout.

Available delivery methods, applicable delivery charges and estimated delivery times are displayed during checkout or on the relevant product page.

Delivery estimates are provided in good faith and may vary depending on the destination, carrier, product availability and other circumstances outside our reasonable control.

Where a product is offered as a preorder, the applicable product page will state the relevant expected dispatch or fulfilment timeframe.

2. Order Processing

Orders are normally processed after payment has been successfully received and any applicable order-verification procedures have been completed.

Orders may be subject to reasonable checks for payment, fraud prevention, stock availability or other operational requirements.

We may contact you where additional information is reasonably required to process or fulfil an order.

3. Dispatch

Once your order has been dispatched, we may provide tracking information where tracking is available for the selected delivery method.

Dispatch dates are not necessarily delivery dates. Once an order has been handed to the relevant carrier, delivery is subject to the carrier's network and the destination.

Where an estimated delivery timeframe is stated on a product page or at checkout, that information forms part of the applicable order information.

4. Preorders

Where a product is offered for preorder, the product page will identify it as a preorder and provide the expected fulfilment or dispatch timeframe available at the time of purchase.

Preorder timeframes are estimates unless expressly stated otherwise.

If we are unable to fulfil a preorder within the applicable timeframe or otherwise cannot fulfil the order, we will contact the customer and provide any refund or other remedy required by applicable law.

5. International Delivery

International delivery may be subject to additional customs, import duties, taxes, clearance charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout or on the relevant product page, such destination-country charges are the customer's responsibility.

Customers are responsible for ensuring that the delivery address and order information supplied to us are accurate and complete and, where applicable, that the products can lawfully be imported into the destination country.

6. Delivery Delays

We are not responsible for delays caused by matters outside our reasonable control, including carrier disruption, customs processing, severe weather, strikes, government action, transport disruption or other events beyond our reasonable control.

This does not affect any rights the customer has under applicable law where goods are not delivered within the applicable contractual or statutory timeframe.

If an order appears to be materially delayed, customers should contact us so that we can investigate the shipment and, where appropriate, liaise with the carrier.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing an accurate delivery address and other information required to complete delivery.

If an order cannot be delivered because the information supplied by the customer is incorrect or incomplete, additional delivery or redelivery arrangements may be required.

Nothing in this section limits any statutory rights that apply where the issue is attributable to us rather than the customer.

8. Lost, Damaged or Incorrect Deliveries

If your order arrives damaged, appears to have been tampered with, is incomplete, or you receive an incorrect product, please contact us as soon as reasonably practicable with your order details and, where useful, photographs or other evidence of the issue.

We will investigate the issue and provide the remedy applicable to the circumstances.

Where goods are faulty, not as described or otherwise fail to meet applicable statutory requirements, your legal rights are not affected by this Policy.

9. Delivery and Statutory Rights

Nothing in this Policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded.

Where applicable law provides a specific delivery, cancellation, return, replacement, repair, price-reduction or refund right, that right will apply.

10. Contact

For shipping or delivery enquiries, please contact us using the contact details provided on our website.

When contacting us, please provide your order number and sufficient information for us to identify and investigate the order.