RETURNS POLICY

Effective date: 26 September 2026

This Returns Policy applies to physical products purchased through the Motorsport Dreams online store.

It should be read together with our General Terms and our Refund Policy.

1. Statutory Rights

Nothing in this Returns Policy limits or excludes your statutory rights.

Depending on the circumstances, customers may have a legal right to cancel an online purchase within the applicable cancellation period, or to obtain a repair, replacement, price reduction or refund where goods are faulty, not as described or otherwise do not meet applicable legal requirements.

2. Cancelling an Online Order

For most physical goods purchased online by consumers, the customer has a statutory right to cancel the contract without giving a reason within 14 days after the goods come into the customer's physical possession.

Where an order contains multiple goods delivered separately, the applicable cancellation period may run from receipt of the last relevant goods.

To exercise a cancellation right, the customer must communicate their decision to cancel to us within the applicable period.

The customer must then return the relevant goods within the applicable period following cancellation.

3. Condition of Returned Goods

Where a customer exercises a statutory cancellation right, the customer may handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.

A customer may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose, where permitted by law.

Accordingly, customers should return products in their original condition wherever reasonably possible, together with their original packaging, labels and accessories.

This does not affect statutory rights relating to faulty, damaged, incorrect or not-as-described goods.

4. Products That Cannot Be Cancelled

Certain products may be excluded from statutory cancellation rights where a specific legal exception applies.

This may include certain personalised or custom-made products and other products for which the law provides an applicable cancellation exception.

Where such an exception applies to a particular product, the relevant product page or order information may identify this before purchase.

Statutory rights relating to faulty or otherwise non-conforming goods are not excluded by this section.

5. Returning Products

Where a return is required, we will provide the applicable return instructions.

Customers should not send products to an address other than the return address or method provided by us.

We may require reasonable information or evidence to identify the relevant order and process the return.

Unless otherwise required by law, customers remain responsible for taking reasonable care of products while they are in their possession.

6. Return Costs

Where a customer exercises a statutory cancellation right because they have changed their mind, the customer may be responsible for the direct cost of returning the goods where the law permits this and we have informed the customer accordingly.

Where goods are faulty, incorrect, not as described or otherwise require a remedy for which we are responsible, we will handle return arrangements and costs in accordance with applicable law and the circumstances of the case.

7. Exchanges

We may offer an exchange where operationally available, but an exchange is not a substitute for any statutory remedy to which a customer is entitled.

Where a particular size, colour or product is unavailable, we may instead provide the applicable alternative remedy.

8. Inspection

Returned products may be inspected to determine their condition, the nature of any reported fault or issue, and the appropriate remedy.

Inspection does not affect statutory rights.

9. Contact Before Returning an Item

Please contact us before returning an item where possible so that we can provide the correct return instructions and ensure that the return can be matched to the relevant order.

Please include your order number and a description of the reason for the return where applicable.

10. No Unnecessary Restrictions

We do not impose a general prohibition on returns or refunds.

Equally, nothing in this Policy creates a broader voluntary return right than those stated on the relevant product page or required by applicable law.

11. Statutory Rights Preserved

Nothing in this Policy limits, excludes or otherwise affects rights or remedies that cannot lawfully be limited or excluded.

REFUND POLICY

Effective date: 26 September 2026

This Refund Policy applies to physical products purchased through the Motorsport Dreams online store.

It should be read together with our General Terms and Returns Policy.

1. When Refunds May Apply

A refund may be available where:

• a customer validly exercises a statutory cancellation right;

• goods are faulty, not as described or otherwise fail to meet applicable legal requirements;

• we are unable to fulfil an order;

• an order is cancelled before fulfilment where cancellation is permitted; or

• another refund is required under applicable law or the applicable order terms.

2. Change-of-Mind Cancellation

Where a customer validly exercises a statutory cancellation right for an online purchase, we will provide the refund required by law.

We may withhold the refund until we receive the returned goods or the customer provides appropriate evidence that they have been returned, where permitted by law.

Where the law permits a deduction for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, the applicable deduction may be made.

3. Refunds for Faulty or Non-Conforming Goods

Where goods are faulty, not as described or otherwise fail to meet applicable statutory requirements, the customer may have rights to a repair, replacement, price reduction or refund depending on the circumstances and the applicable legal remedy.

We will provide the remedy required by law.

Where a refund is due, any applicable statutory refund requirements will apply.

4. Unfulfilled Orders and Preorders

If we cannot fulfil an order or preorder and the applicable contract is cancelled as a result, we will provide any refund required by law.

Where a preorder is delayed but remains capable of fulfilment, we may contact the customer regarding the revised fulfilment position and any rights available to them.

5. Refund Method

Unless otherwise required or agreed, refunds will be made using the original payment method.

We do not normally provide cash refunds for orders paid electronically.

6. Timing

Where a refund is due following statutory cancellation, we will process it within the period required by applicable law.

For a standard consumer cancellation of goods, the applicable statutory framework generally requires the trader to refund within 14 days, subject to the lawful conditions concerning receipt of the returned goods or evidence of return.

7. Original Delivery Charges

Where a customer validly exercises a statutory cancellation right, the refund of original delivery charges will be handled in accordance with applicable law.

Where the customer selected a more expensive delivery option than the least expensive standard delivery method offered, any additional amount may not be refundable where permitted by law.

8. Non-Refundable Amounts

We will not deduct or retain amounts from a refund unless the deduction or retention is permitted by applicable law or the customer has otherwise agreed to it.

This may include a lawful deduction for diminished value caused by handling beyond what is reasonably necessary to inspect the goods.

9. Failed or Unsuccessful Payments

Where an order has not been successfully paid for, there is no completed payment to refund.

Where a payment has been received but an order cannot be fulfilled, the applicable refund will be processed in accordance with this Policy and applicable law.

10. Promotional Purchases

Where a refund relates to an order purchased as part of a promotion, bundle or other offer, the refund will be calculated in accordance with the applicable offer terms and applicable law.

Where a promotion involved multiple products supplied together, cancellation or return of individual products may affect the application of the promotional price where legally permitted.

11. Contact

To request a refund or discuss a refund-related issue, please contact us using the contact details provided on our website.

Please provide your order number and sufficient information for us to identify the order and assess the request.

12. Statutory Rights Preserved

Nothing in this Refund Policy limits, excludes or otherwise affects rights or remedies that cannot lawfully be limited or excluded.